Formation Is Not About Having the Perfect Answer

Formation Is Not About Having the Perfect Answer

By Mandy Cox One of the most common concerns we hear from leaders is simple: “I’m not a theologian. What if I say the wrong thing?” The question usually comes after a difficult conversation with an employee about a benefits issue. The employee asks why the health plan...
Good Intentions Can Still Undermine Mission

Good Intentions Can Still Undermine Mission

By Mandy Cox Recently, we heard from an HR leader at a member organization who found herself in a difficult conversation. An employee, visibly upset, asked why the health plan did not cover her contraceptive. The employee felt singled out. She felt the exclusion was...